The SOC, 20 minutes into an active incident
Every dashboard is red, the pager won't stop, and someone in chat just typed 'is this normal?'
Posted on 1 min read
Surrounded by flames, sipping coffee, calmly typing "this is fine." The official mascot of every security operations center during a Friday-night page.
The lesson: calm is a skill. A practiced incident-response runbook is the difference between "this is fine" as a joke and as a genuine state of mind.
