The IT Crowd was a documentary
Tier-1 support has exactly one move — and, infuriatingly, it works most of the time.
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"Hello, IT. Have you tried turning it off and on again?" Nearly twenty years later it's still the first, last, and most effective question in the building.
The lesson: a power cycle clears half-broken state nobody can debug live. It's not laziness — it's the cheapest reproduction step there is.
